Support That Helps You Move Quickly

We’re here to help with order updates, delivery questions, payment confirmation, disputes, returns, and general product support.

Contact Us Start a Dispute
How We Can Support You
  • Track order progress from payment to delivery
  • Guide you through disputes and returns
  • Assist with payment confirmation and invoice questions
  • Help resolve delivery or product-related concerns
  • Connect you to the right Jetlink support team quickly
Customer Help

Get help with orders, deliveries, invoices, and item issues from the Jetlink support team.

Delivery Support

Need clarity on delivery timing, tracking updates, or dispatch progress? We can help you follow the shipment flow.

Disputes & Returns

Report an issue at any time, and request a return for eligible items within the product’s allowed return period.

How to raise a dispute

How to Raise a Dispute

Report a problem with an item from your order. Disputes are submitted per item and can be raised at any time after purchase.

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1
Sign in to your account

Disputes must be raised from the account that placed the order. Log in or create an account if you checked out while signed in.

2
Open the order

Go to My Account → Orders, then select the order with the issue.

3
Click “Report an Issue”

Under Items Purchased, find the product involved and choose Report an Issue in the Support column.

4
Complete the dispute form

Provide the following details:

  • Issue type — damaged item, wrong item, not as described, missing parts, payment issue, or other
  • Description — explain what went wrong
  • Evidence (optional) — upload a photo or video (up to 20 MB)
5
Submit and track progress

Click Submit Issue Report. Your dispute appears under Reported Issues on the order page while our team reviews it.

Dispute vs return

Report an Issue is for problems such as damage, wrong items, or items not matching the description. There is no return-window limit for disputes.

Request Return is separate and only appears when the item is still within its product return period (typically 7–14 days from invoice date).

Need help first?

If you are unsure whether to open a dispute, contact us and we will guide you to the right next step.

Contact Us

Frequently Asked Questions

Quick answers to common support questions.

Our team can assist with order tracking, payment confirmation, delivery follow-up, product issues, return guidance, and general order support.

Sign in, open My Account → Orders, select the order, then click Report an Issue under the specific item. See the How to Raise a Dispute section on this page for step-by-step instructions.

Returns depend on the return window set for each product. If the item is still within its allowed return period, you can submit a return request from the Order Details page.

Yes. If you would prefer direct help first, use the Contact Us page and our team will guide you on the best next step.

Upload your proof of payment from the order confirmation or order details page. Once our team verifies the transfer, we will confirm the payment and send your invoice.